For this
excursion assignment, I decided to focus on the shopping experience at a
department store. The department store that I went to was Macy’s, located at Queen’s
Center Mall, in Elmhurst, Queens. While at this Macy’s, I decided to focus my
attention at both the Young Men and Women’s sections, and also the Men and Women shoe sections.
The first area that I went to was
the young women’s department. This area was incredibly crowded with both
customers and store associates. The
customers in that department consisted mostly of teenage girls in groups of 4
or 5. Some were shopping by themselves, while a few were also with their
mothers shopping together. All the customers were scurrying around the
department floor searching for different clothes, while talking amongst them
selves about the different styles they saw and how they imagined themselves in
the clothing. The store associates were also all over the section. They however
were constantly in the process of putting out more clothing onto fixtures and
hanging racks. They were also busy fixing the clothes back on to hangers that
the customers would shamelessly leave on the floor after dropping them once
done looking at them. I noticed very few men in this section. The ones that I
did see were just passing through to get to the next department or were tagging
alone with a girl. I did find a large group of men though waiting by the
threshold of the women’s fitting room. All of them were on either their
smartphones or iPods, seemingly killing time and waiting for their female party
member to be done.
I decided to take a look at the
jeans that were made available for Young women. They of course carried
different name brands but I decided to look specifically at the brand Levi’s,
Guess, and American Rag. This way it would be easier to find a comparative male
item. A pair of boot cut Levi’s had a regular retail price of $50.00 – $58.00,
depending on the kind of denim that was used in the make of the jeans. A pair
of Guess boot cut jeans ranged from $80.00-$110.00 dollars. Finally American
Rag skinny jeans ranged from $30.00 - $50.00 dollars.
I moved from the Young women’s
section to the Women’s shoe department. I can easily sum up my immediate sight
at the department as a pure madhouse. If I had felt the Young women’s section
was chaotic, the shoe department made the previous area looks like a calm
pasture. Numerous customers, mostly women, appeared very irate waiting for
customer service and were highly fixated upon the various shoes on display.
Most of the shoe displays were on the floor or knocked over on the table
stands. The shoe department was highly understaffed, containing only 2 active
store associates at the time, serving the entire department. They both looked
stressed and fatigued, as they carried several boxes with both hands to hand
over to customers.
The items that I looked at in this
department were the Women’s Converse sneakers, Lacoste sneakers, and Nike
running sneakers. The selection of converse sneakers were priced from $55.00-$85.00
dollars. The selection of Lacoste sneakers were priced from $75.00-$110.00
dollars. Finally, the Nike running sneakers were priced from $80.00 to $125.00
dollars.
I then went
downstairs to take a look at the young men’s clothing section. The customers in
this section of the store had a fairly even mixture of both men and women. Most
of them were either alone or shopping together in parties of two or three.
Compared to the young women’s section, the customers were shopping at a much
more passive pace and more relaxed. The sales associates there were not as
numerous as in the young women’s department, but they were much more readily
available to help. If anything they were either standing around, or restocking
clothing onto the racks.
Just like in the young women’s
section, I took a look at the jeans available. A pair of Guess regular fitted
jeans were priced from $85.00-$120.00. A pair of Levi regular fit was priced
from $50.00 - $60.00 dollars. Finally, a pair of American Rag regular fit jeans
were priced from $30.00-$40.00 dollars.
I made my last stop towards the men’s
shoe department. The shoe department was right next to the Young’s Men
department. It was not really that busy at the time. Only a few customers were
there asking for help. Some were looking at the shoe displays but quickly
scurried away to other areas. Numerous store associates were standing around
and were eagerly asking me if I needed assistance once I was in that section,
in which I had to repeatedly decline.
I took a look at three name brand
shoes that were available for sale: Nike, Converse, and Adidas. The Nike
sneakers available for sale ranged from $60-$170 dollars. The Converse sneakers
ranged from $50-$70 dollars. Finally, the Adidas sneakers ranged from a price
of $65-$80 dollars.
My excursion experience has left me
at a few conclusions, even if a bit stereotypical. The first is that women
appear to enjoy shopping much more than men. The second is that women clothing
have a tendency to be priced higher than the male equivalent. During my trip I
did ask a store associate working in the Young Women’s department as to why
Women are more willing to pay more for something than Men are when shopping.
The person’s name was Helen and was in the midst of bringing out clothes from
the stockroom. The store associate’s response was brief: “Once they see and
they like it, price is not an object. I know because I have a daughter.”
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